A: Since all our shirts, chinos, polo shirts, underwear, suits and coats are made to order from your design and your measurements (even those that are design suggestions) these cannot be sold to anyone else and cannot be returned. If it is your first order you can use our fit guarantee. Please send a couple of pictures of yourself wearing the garment (front and back) to our customer services department. Stand straight with your arms relaxed and include a message describing your problem.

A: As for all garments that can be washed according to the care instructions inside the garment, please wash it first. We add a certain amount of fabric during production to adjust for the shrinkage that occurs during the first few washes. If you have ordered for the first time or with new or changed measurements, please send us some pictures of you wearing the garment (rear and front). Stand upright and relaxed with both your arms hanging loosely from the sides.

A: It can happen that there are remains of tailor’s chalk left on the garment and in some cases patterns from the ironing process. Please wash the garment once according to the washing instructions inside without using any extra treatment or bleach. Should there still be a stain afterwards, please send us a picture of it to our customer service so we can investigate this further.

A: We use a number of different shipment methods depending on the contents of your order and the destination. At checkout you will be presented with the options available for you.

A: In the shopping cart you can use your gift card voucher code. You can add more codes if you have many gift cards. If you do not use the full amount of the voucher, the rest is saved for later use and you can use the same code the next time you check out.

A: Put your designs that you want to save in your shopping cart, make sure that you are logged in. This way your cart is saved for 14 days.

A: This is a simple one: just log in onto your customer account and go to your previous orders. Click on the garment that you want to re-order and the option Load shirt/chinos/etc. into designer will appear. Click on that and your garment appear in the designer. Now you can change any details in design and measurement as well or just put the garment in your shopping cart straight away. Please note that not always all fabrics and design option will be available - in this case a pop-up window will appear to inform you about this.

A: To make sure that the order is being placed correctly, please change the address details in your profile to the address of the person that you would like to send the present to. This is especially important if you want to order for somebody living in another country than you, considering that different currencies and VATs are affected. Please change the address details first back to your own address after the parcel has been dispatched.

A: Please write an email to our customer support directly and let us know which changes you would like to make. As orders can go in production quite quickly, it is important that you do this as soon as possible so we can apply the changes to the order before the fabric for your garments is cut.

A: We are currently buying fabrics from leading suppliers in Pakistan, China and Sri Lanka. All of our suppliers have agreed and signed our Code of Conduct.

A: We produce all custom-made products in a MSM Tailor shop owned and operated by us in Pakistan. All personnel is employed by us and we therefore have full overview of working conditions, salaries, environmental conditions etc. As a consequence, we can guarantee that all production processes are carried out under fair and well-managed conditions.